Our support team is available to help with enquiries, account-related issues, technical concerns or general feedback. If you need help verifying your account, have questions about deposits and withdrawals, or experience a technical fault, contact us and we will respond promptly. Agents can assist with payment queries, bonus eligibility, security checks and VIP requests. For urgent matters, we escalate to the right team to resolve account problems or service interruptions without delay. Live chat is available for faster replies.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies within 24 hours) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00, email replies within 48 hours) |
| Affiliate enquiries | [email protected] (application support, response within 48 hours) |
| Phone | +44 20 7946 5728 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to send detailed requests, discuss account-related issues, or provide information that needs an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so the support team can identify your request and respond without avoidable delays.
Contact Form
Response Time
Need help? Our support team aims to answer most enquiries within one business day. For straightforward account or payment questions you can expect a quick reply; complex cases such as KYC checks, investigations, or technical issues may require additional time depending on their nature. We’ll keep you updated and escalate urgent matters where needed.
Feedback
We value your feedback and ideas for improving the site. Please tell us about any problems, feature suggestions, or ways to make games, payments, or promotions clearer. All submissions are reviewed carefully and help shape updates to the site and player experience. Share your thoughts through live chat or email and we’ll take them into account when planning improvements.